A company „Alfamedic d.o.o.“ was established in February 2010 and the main activity of the company is the sales and maintenance of medical devices and sterilization and disinfection equipment as well as softening and demineralization systems for water and sales of consumables and spare parts for healthcare facilities.
Professional service technicians have years of experience in servicing and maintenance of devices and equipment in healthcare institutions in Croatia, which are continuously upgraded by attending technical trainings of world-leading manufacturers of equipment that the company maintains with the aim to provide technical support to partners at the highest possible level and in the shortest time possible.
Long-term cooperation with leading healthcare professionals is based on continuous communication and exchange of information and experience gained on jointly planned and already implemented projects as well as planning and preparation of future projects.
By combining knowledge and partners' experiences together with our own, we are able to do every project with high quality, reliability and efficiency.
Alfamedic d.o.o. - Reliable support in the world of disinfection and sterilization.
With its reliability, consistency and flexibility in its business as well as with continuous investment in development of company, "Alfamedic d.o.o." strives to achieve market advantage as well as through:
On such foundations we build firm and long-term business relationships with our partners who recognize us as reliable support that will find a fast and high-quality solution for their needs at any given time.
The company's business is based on a complete commitment to provide a range of services and products that will meet the most specific requirements and needs of users and ensure their reliable, high-quality and safe everyday work. On such foundations a long-term partnership relationship is built up with mutual trust, which is ultimately a goal of business and cooperation.
In order for the company to provide high-quality services, necessary resources are constantly being acquired and new and improved operating procedures throughout the system are being adopted.
To preserve and maintain quality and efficient business, company's employees continually improve their knowledge and expertise by attending various education and training courses, all with the goal of better communication and coordination with partners, which is one of the important preconditions to achieve market advantage.
Customer care and customer satisfaction are at the top of the company's scale of importance and their needs and requirements are closely monitored and listened, as well as their problems in work, and in case of deficiencies and errors, an analysis is carried out in a timely manner and a plan of action, that will make a possible mistake reduce to the lowest possible level in future, is prepared.
The company strives to provide high-quality services and products to its partners, to respond promptly to call for service and repair interventions, to meet the deadlines for delivering goods, to provide all the necessary professional and technical support and information for products from it's range.
Additionally, the company operates in accordance with all legislative rules, the code of good practice and other mandatory requirements and standards, and in 2014 a quality management system in accordance with the requirements of ISO 9001 was implemented.